Good Old Fashioned Customer Service

A tube worker has resigned because he was being exceptionally rude and offensive to a passenger. I wonder if the fact he was caught doing this on video has anything to do with it. Now the chap needs a new job he should consider that there is a still a career option open to people with the talent to insult the public and who hold the public in general contempt — pub landlord of course. Liberalisation of the licensing laws and a tougher economic climate have made the obnoxious, bigoted landlord a less common inhabitant of the country’s pubs (many will go out of business rather than make an effort to cater for any customer who’s not ‘a local’). However, many still hang on. The local CAMRA branch recently had a meeting in a fairly rural pub and presented the landlord with a pack celebrating his pub’s inclusion (for the first time) in the Good Beer Guide (2010). His response was to refuse to serve one member a coffee and generally complain that we didn’t drink enough beer (several people had to drive). He also kept on insulting one person about the length of his hair.

2 Replies to “Good Old Fashioned Customer Service”

  1. We were thinking about delisting him from the Good Beer Guide. I forgot to say that he wasn’t happy about serving someone tap water — something the Wenlock was happy to do. It wasn’t as if he’d gone to much effort with the beer either. By constrast, when we had a social recently at the King’s Head at Aylesbury, they gave us a big platter of free food — which was locally sourced, craft made, etc.

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